CV

Senior Staff Software Engineer at ServiceNow

• Lead the design and development of enterprise-scale AI-powered platform capabilities for the ServiceNow ecosystem
• Architect scalable distributed systems and cloud-native services using Java, Spring Boot, Azure, Kubernetes, and event-driven microservices
• Drive the adoption of Generative AI, Agentic AI, and Retrieval-Augmented Generation (RAG) to improve customer experience and engineer productivity
• Collaborate across product management, engineering, and AI teams to translate business requirements into scalable technical solutions
• Mentor engineers, lead technical design reviews, and promote engineering best practices for high-quality, reliable software
• Contribute to platform architecture, technical strategy, AI innovation, and engineering excellence across multiple initiatives

Staff Software Engineer at ServiceNow

• Architected and delivered scalable, high-performance microservices powering customer-facing identity and profile management capabilities, enabling unified user profiles, role management, and seamless account experiences across the ServiceNow platform
• Drove architecture and design decisions with a strong focus on scalability, reliability, maintainability, and long-term platform evolution
• Improved platform performance and operational excellence by implementing observability using OpenTelemetry
• Collaborated across engineering teams to design reliable APIs and distributed systems, contributing to high availability and a 99.99% service uptime
• Served as Technical Lead for the Scrum team by mentoring engineers, conducting design and code reviews, and promoting engineering best practices
• Contributed to the adoption of Generative AI, Retrieval-Augmented Generation (RAG), and Prompt Engineering
• Built and operated cloud-native services using Java, Spring Boot, Kafka, Docker, and Azure Kubernetes Service (AKS)
• Recognized with multiple individual and team excellence awards for technical leadership, ownership, and engineering contributions

Principal Application Engineer at Oracle

• Higher Education Cloud product — Student Cloud, using Oracle ADF and Oracle JET
• User Experience development from wireframe mockups with Unit Test and Selenium automation QA
• New features, enhancements, bug fixing, and product demos in mid-release and releases
• On-call customer support / customer ticket triage
• Active participation in design reviews; peer and cross-team code reviews
• Best design practices and code review guidelines; Agile Scrum — sprint planning and grooming; part-time scrum master

Senior Software Engineer at Eaton India Innovation Center

Sr. Software Engineer at Xoriant

Software Consultant at PDP Consultancy

Software Developer at Clarion Technologies Pvt Ltd

Web Developer at Simrun Technologies